Privacy Policy
1The short version
2Who is responsible
Cyan Raccoon Pte. Ltd. (UEN 202617693W), 7030 Ang Mo Kio Avenue 5, #09-46, Northstar @ AMK, Singapore 569880, Singapore, is the data controller for personal data processed through FAR. Contact us at support@farjourney.app.
Our Data Protection Officer, as required by Singapore's Personal Data Protection Act, is the Administrator, reachable at admin@farjourney.app.
3What we collect
Account information
Your email address and the account identifier from the sign-in method you chose. If you use Sign in with Apple and hide your email, we only ever see the relay address.
Activity data
Distance and the related activity type (walk, run, cycle) that you permit us to read from Apple Health or Google Fit, along with the date it was recorded. We use it to calculate your position along a route.
Membership status
Whether you are on a free month, a paid membership, or lapsed. This comes from Apple's or Google's receipt systems via our subscription provider, RevenueCat. We do not receive your payment card details.
Device and diagnostic data
Device model, operating system version, app version, and crash and error reports, so we can fix things that break.
Anything you send us
If you email support, we keep the correspondence so we can help you and remember what happened.
App usage
We use Google Analytics for Firebase in the app to understand how FAR performs and which screens people use — app version, device model, crashes, screen views and a random app-instance identifier. We use it to fix and improve the app. Your distance and health data are never sent to Analytics.
Website usage
On this website (not in the app) we use Google Analytics to understand how many people visit and which pages they read. With your consent it sets cookies and collects your approximate location, device and browser type, the pages you view and how you arrived. See section 14.
4What we never collect
- Your location. FAR does not request or use GPS, and we hold no record of where you physically go.
- Health data beyond distance and activity type. We do not read heart rate, weight, sleep, cycle tracking, clinical records or anything else in your health app.
- Contacts, photos, microphone or camera.
- Advertising identifiers. We don't request the advertising identifier (IDFA on iOS, AAID on Android), there is no advertising SDK in FAR, and we don't use analytics data for advertising.
5Health data: the limits we accept
Activity data is sensitive, and both Apple and Google impose rules on how it may be used. We commit to the following, and they apply whether or not a platform is enforcing them:
- Health and fitness data is used only to provide FAR to you — calculating distance, position and milestones.
- We never use it for advertising or marketing, ours or anyone else's.
- We never sell it, and we never share it with data brokers, insurers, employers or advertising networks.
- We do not use it to train machine learning models.
- It is never sent to Google Analytics or any other measurement tool.
- We do not disclose it to third parties except the processors listed in section 7, or where the law requires it.
6Why we're allowed to process it
For people in the EEA and the UK, our legal bases are: performance of a contract (running your account and your journey), your explicit consent for health and fitness data, which is a special category of personal data, and legitimate interests for security, fraud prevention and fixing crashes.
For people in Singapore, we rely on your consent under the PDPA, and on the legitimate interests exception where it applies.
You can withdraw consent for health data at any time by revoking FAR's access in your device settings. That stops new data reaching us immediately.
7Who we share with
We use a small number of service providers who process data on our instructions and cannot use it for their own purposes:
- Google Firebase — application backend, database and push notifications.
- RevenueCat — membership status and receipt validation.
- Google Firebase Hosting — serving this website.
- Google Analytics (Google LLC / Google Ireland Ltd) — usage measurement in the app, and on this website only with your consent.
We may also disclose data where we're legally required to, or to establish or defend legal claims. We do not sell personal data, and we do not share it for cross-context behavioural advertising.
8Where your data goes
We are based in Singapore, and our providers may process data in Singapore. Where data leaves the EEA or the UK, transfers are covered by standard contractual clauses or an equivalent safeguard. Under the PDPA we take reasonable steps to ensure comparable protection wherever data is transferred.
9How long we keep it
- Account and activity data — for as long as your account is active.
- If you ask us to delete — removed from live systems within one month, and from backups within 30 days after that.
- Dormant accounts — if you haven't opened FAR for 24 months we'll email you, and delete the account if we don't hear back.
- Support correspondence — 24 months from the last message.
- Records we must keep by law (tax, accounting) — for the period the law requires.
10Your rights
Wherever you live, you can ask us to give you a copy of your data, correct it, or delete it. Depending on where you live you may also be able to object to or restrict certain processing, ask for portability, or withdraw consent.
Email support@farjourney.app and we'll respond within 30 days. We won't charge you, and we won't treat you differently for asking.
11Deleting your account
You can delete your account from inside the app, under Settings. You can also ask us by email if you prefer. Deletion removes your account, your distance history and your postcards. It cannot be undone.
12Security
Data is encrypted in transit and at rest. Access to production systems is limited to the people who need it and protected by multi-factor authentication. No system is perfectly secure, but if a breach affects your personal data we will notify you and the relevant regulators as the law requires.
13Children
FAR is not intended for children under 16. We don't knowingly collect data from them. If you believe a child has given us data, contact us and we'll delete it.
14This website and cookies
This section covers farjourney.app only. It does not describe the app, which does not use cookies or advertising identifiers.
Essential
We store your cookie choice so we don't ask again on every page. This doesn't identify you and can't be switched off.
Analytics — only with your consent
We use Google Analytics 4 to count visits and see which pages people read. It is off until you accept it. Nothing analytics-related loads, and no analytics cookie is set, unless you choose "Accept" in the banner.
If you accept, Google Analytics collects: pages viewed, approximate location derived from your IP address, device and browser type, and how you reached the site. Google acts as our processor and may transfer this data outside your country under standard contractual clauses. Data is retained for 14 months.
You can change your mind at any time — use the "Cookie settings" link in the footer, or clear cookies for this site in your browser. Declining costs you nothing; the site works identically.
We do not use Google Analytics for advertising, we have not enabled Google Signals or ads personalisation, and we do not share this data with any advertising network.
15Changes
If we change this policy we'll update the date above, and for material changes we'll tell you in the app or by email before they take effect.
16Contact and complaints
Write to support@farjourney.app. If you're not satisfied with our response, you can complain to Singapore's Personal Data Protection Commission, or — if you're in the EEA or the UK — to your local supervisory authority.